Niaozun Mall Shipping Terms

I. Overview

II. Transportation Methods

1. Shipping : The store defaults to international express delivery services, including but not limited to DHL, FedEx, UPS, TNT, etc. Customers can choose other express services according to their actual needs, and the related costs will be borne by the customer.
2. air transport :
   1. For regular goods, the online store offers air freight services.
   2. For the following countries, the online store offers a dedicated shipping channel that includes customs clearance and duties. Choosing this channel guarantees a 99% or higher success rate in submitting documents and handling customs and tax-related matters on your behalf. If tax-free clearance cannot be completed, the resulting taxes and fees will be borne by the customer.
   (Applicable countries: USA, Russia, Vietnam, Canada, Belgium, Netherlands, Germany, Luxembourg, Poland, Austria, France, Spain, Italy, Ireland, Slovenia, Czech Republic, Hungary, Slovakia, Portugal, Lithuania, Denmark, Sweden, Latvia, Estonia, Croatia, Finland, Bulgaria, Romania, Greece, United Kingdom, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Thailand, Ukraine, Moldova, Azerbaijan, Uzbekistan, Kazakhstan, Mexico, Chile, Cambodia, Philippines, Australia, South Korea, Belarus, Iraq, India, Pakistan, Egypt, Israel)
3. Sea freight : For bulky or heavy goods, the mall offers sea freight services. Customers need to communicate with customer service in advance to confirm. Sea freight takes longer, but the cost is relatively low.
   1. Note: The customer shall bear all transportation costs, customs duties and clearance fees incurred during transportation.

III. Transportation Costs

1. Shipping Costs : Shipping costs are calculated based on factors such as the weight and volume of the goods, and the destination. Customers can view the estimated shipping cost before placing an order; the actual shipping cost will be displayed on the online store's checkout page.
2. Additional costs : Any additional costs incurred due to the customer's own reasons (such as incorrect delivery address, refusal to accept delivery without a valid reason, or voluntary return of goods) shall be borne by the customer.
3. After-sales transportation costs : If after-sales related transportation matters are involved, all costs incurred during the transportation process shall be borne by the customer.

IV. Transportation Time

1. Shipping Time : After the customer places an order and completes payment, the online store will arrange shipment as soon as possible. The specific shipping time is subject to the official announcement of the online store or the reply from customer service.
2. Shipping time : Shipping time varies depending on factors such as mode of transport and destination. The online store will provide an estimated arrival time; the actual arrival time is subject to the final delivery by the logistics company. The online store will provide a tracking number for customers to check the logistics status.

V. Goods Inspection and Rejection

1. Inspection : When customers sign for the goods, they should carefully check whether the packaging is intact and whether the quantity of goods matches the order. If any discrepancies are found, they should contact the online store's customer service immediately.
2. Refusal to accept : If customers find serious quality problems or damage to the goods upon acceptance, they can take photos as evidence before refusing to sign for the goods and contact customer service immediately so that the mall can handle the return and exchange matters in a timely manner.

VI. Transportation Risks and Liabilities

1. Transportation Risk : Goods may be damaged or lost during transportation due to factors not attributable to the online store, such as natural disasters or accidents. The online store will actively assist customers in communicating and negotiating with the logistics company to strive for the maximum compensation for customers, but does not assume responsibility for a full refund.
2. Division of Responsibilities :
   1. The online store is responsible for safely delivering the goods to the logistics company and ensuring the accuracy of the logistics information.
   2. The logistics company is responsible for ensuring the safety of goods during transportation and for delivering them on time.
   3. After receiving the delivery notification, customers should promptly inspect and sign for the goods and keep them safe.

VII. Other

1. Terms and Conditions Amendment : The online store reserves the right to revise these Terms and Conditions based on business development needs and changes in relevant laws and regulations. The revised terms and conditions will be published on the online store's official website. Continued use of the online store's services constitutes acceptance of the revised terms and conditions.
2. Dispute Resolution : Any dispute arising out of or relating to these Terms of Service shall first be settled amicably through negotiation between the parties. If such negotiation fails, either party shall have the right to file a lawsuit in the People's Court of the location of the marketplace.
3. Governing Law : These Terms of Transport shall be interpreted and enforced in accordance with the laws of the Hong Kong Special Administrative Region.