Conditions of Carriage
1. Overview
The purpose of these transportation terms is to clarify the rights and obligations between Niaozun Mall (hereinafter referred to as the "Mall") and customers regarding the transportation of goods. The Mall promises to provide safe, efficient and convenient transportation services to ensure that the goods purchased by customers can be delivered to the designated location on time and intact.
2. Mode of transportation
Express delivery: The mall uses international express delivery services by default for product delivery, including but not limited to DHL, FedEx, UPS, TNT and other brands. Customers can choose other express delivery services according to actual needs, but they need to bear the corresponding fees.
Air freight: For normal goods, the mall provides air freight service.
For the following countries, we provide a transportation channel that includes customs clearance and tariff services. Choosing this channel has a probability of more than 99% that you will not be required to provide documents and complete customs taxes.
If duty-free customs clearance cannot be completed, the customer will be required to bear the resulting taxes and fees.
(United States, Russia, Vietnam, Canada, Belgium, Netherlands, Germany, Luxembourg, Poland, Austria, France, Spain, Italy, Ireland, Slovenia, Czech Republic, Hungary, Slovakia, Portugal, Lithuania, Denmark, Sweden, Latvia, Estonia, Croatia, Finland, Bulgaria, Romania, Greece, United Kingdom, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Thailand, Ukraine, Moldova, Azerbaijan, Uzbekistan, Kazakhstan, Mexico, Chile )
Sea freight: For bulk goods or heavy goods, the mall provides sea freight services . Please communicate with customer service in advance . Sea freight takes a long time, but the cost is relatively low.
Note: Shipping costs and all customs duties and customs clearance fees incurred during transportation are borne by the customer
3. Transportation costs
Freight calculation: Freight is calculated based on product weight, volume, destination and other factors. Customers can check the freight estimate before placing an order. The actual freight is subject to the mall checkout page.
Additional costs: Any additional costs incurred due to customer reasons (such as wrong address, refusal to accept, return of goods, etc.) shall be borne by the customer.
After-sales transportation: If after-sales transportation occurs, the transportation and any costs during transportation shall be borne by the customer.
4. Transportation time
Delivery time: After the customer places an order and completes payment, the mall will arrange delivery as soon as possible. The specific delivery time is subject to the mall announcement or customer service reply.
Transportation period: The transportation period varies depending on factors such as transportation method and destination. The mall will provide an estimated arrival time, but the specific arrival time is subject to the actual delivery of the logistics company. We will provide a tracking number for inquiry.
V. Acceptance and Rejection of Goods
Acceptance: When receiving the goods, customers should carefully check whether the packaging is intact and the quantity is correct. If any problems are found, they should contact the mall customer service in time. If customers find that the goods have serious quality problems or are damaged during acceptance, they can take photos and refuse to accept the goods, and contact customer service in time so that the mall can handle returns and exchanges.
VI. Transportation Risks and Liabilities
Transportation risks: Goods may be damaged or lost during transportation due to natural disasters, accidents, etc. The mall will actively assist customers in communicating with the logistics company to strive for the maximum compensation to customers, but it cannot refund all fees.
Division of responsibilities:
The mall is responsible for safely delivering the goods to the logistics company and ensuring that the logistics information is accurate.
The logistics company is responsible for the safety of goods during transportation and their on-time delivery.
After receiving the delivery reminder of the goods, customers should promptly inspect and sign for them for proper storage.
VII. Others
Modification of Terms: The Mall has the right to modify these terms of transportation according to business needs and changes in laws and regulations. The modified terms will be published on the Mall website, and customers will be deemed to have accepted the modified terms when using the Mall services.
Dispute Resolution: If any dispute arises from these terms of transportation, the two parties shall resolve it through friendly negotiation. If the negotiation fails, the dispute may be submitted to the People's Court where the mall is located for litigation.
Applicable Law: These Conditions of Carriage shall be interpreted and enforced in accordance with the laws of Hong Kong.
The above mall transportation terms are for reference only. The specific terms should be adjusted and improved according to the actual situation of the mall and the requirements of laws and regulations.